Refund policy

We want you to love what you wear. If something isn't right, you may return eligible items within 7 days of delivery. Requests made after the 7-day window has closed cannot be accepted.

To begin a return, log in to your account, open the relevant order, and follow the prompts — you'll select the item(s) and tell us the reason for your return. Please start your return this way before sending anything back.

We do not issue prepaid return labels. Return shipping is arranged and paid by you, using any carrier you prefer — we recommend a tracked, insured service so your package is protected on its way back to us.

All items must be returned in their original, as-purchased condition — unworn, unwashed, and unaltered, free of perfume, makeup, or any sign of wear, with every original tag attached and the invoice enclosed. Each return is inspected on arrival.

Once your return reaches us and passes inspection, your refund is issued to your original payment method within 5–10 business days. Depending on your bank, it may take a few additional days to appear on your statement. Original shipping charges are non-refundable.

Please note that certain items are final sale and cannot be returned — hats and headpieces (for hygiene), gift cards, and any custom or special-order pieces. Refunds may also be reduced or declined for items returned worn, altered, or missing their original tags.

Exchanges are not available. For a different size or color, please return your original item and place a new order. Once your return is in the carrier's hands, Lily & Taylor is not responsible for packages lost or stolen in transit.

Lily & Taylor reserves the right to correct pricing or order errors, to cancel or decline any transaction, and to refuse returns showing evidence of wear, alteration, or misuse. These terms do not affect any rights granted to you under applicable law.

Questions? 247 West 37th Street, New York, NY 10018 · 212-564-5459