Shipping policy

Last Updated: 08/13/2026

This Shipping Policy applies to all domestic orders placed on the Lily & Taylor website shipped within the United States, including all 50 states, U.S. territories, and APO/FPO addresses. By placing an order with Lily & Taylor, you agree to the terms outlined below.

1. Order Processing & Fulfillment Times

  • Processing Time: Orders are typically processed, packed, and prepared for dispatch within 1 to 2 business days (excluding weekends and federal holidays).

  • High-Volume Delays: During peak holiday seasons, sales events, or unforeseen operational delays, processing times may extend.

  • Order Modifications: Once an order is placed, we immediately begin processing it. We cannot guarantee changes to shipping addresses, items, or cancellations once an order enters fulfillment.

2. Fixed Shipping Rates & Delivery Methods

We maintain fixed shipping prices for all domestic destinations. Shipping costs are charged as flat rates determined by your delivery tier or shipping zone and will be explicitly displayed prior to final order payment.

  • Non-Refundable: Once an order has been dispatched from our facility, all shipping and handling fees are strictly non-refundable.

  • Transit Estimates: Estimated delivery timelines provided at checkout are estimates supplied by third-party freight carriers (e.g., USPS, UPS, FedEx) and are not guaranteed delivery dates.

3. Transfer of Title & Risk of Loss (UCC § 2-509 Compliance)

All purchases made through Lily & Taylor are made pursuant to a shipment contract.

Title, ownership, and risk of loss for all merchandise pass entirely to you (the customer) the moment we hand your package over to the designated shipping carrier. Lily & Taylor’s responsibility for physical fulfillment ends upon carrier acceptance of the shipment.

4. Lost, Stolen, Damaged, or Delayed Shipments

Once a shipment leaves our possession, Lily & Taylor is not legally liable for packages that are delayed, damaged, lost, or stolen in transit or post-delivery ("porch piracy").

  • Delivered Status: If tracking indicates that your package was "Delivered" but you have not received it:

    1. Verify the shipping address provided at checkout.

    2. Check surrounding drop-off areas, porches, or neighbor locations.

    3. Contact the carrier directly to initiate a missing package search or investigation.

  • Filing Claims: Customers are responsible for filing claims directly with the shipping carrier for lost, stolen, or damaged goods.

  • Assistance: While we are not liable for carrier actions or post-delivery theft, Lily & Taylor will reasonably assist customers in providing documentation required for carrier claim investigations. Please contact us at 212-564-5459.

5. Customer Responsibility & Address Accuracy

It is the customer's sole responsibility to provide an accurate, complete, and deliverable shipping address (including suite, apartment, or unit numbers) at the time of purchase.

  • Undeliverable / Returned Packages: If a package is returned to us due to an incorrect address, failed delivery attempt, or refusal by the recipient, the customer is responsible for all original and return shipping fees, plus any costs to reship the item.

  • Refused Shipments: Refusing a package upon delivery does not constitute a valid return or cancellation under our policy.

6. Force Majeure & Carrier Delays

Lily & Taylor shall not be held liable or in default for any failure or delay in shipment caused directly or indirectly by circumstances beyond our reasonable control, including but not limited to: severe weather events, natural disasters, transportation strikes, carrier operational failures, government mandates, or supply chain disruptions.

7. Contact Information

If you have questions regarding your shipment or need support opening a carrier claim, please reach out to our team:

  • Phone: 212-564-5459

  • Business Address: 247 West 37th Street, New York, NY 10018, United States

  • Customer Support Email: morris@lilyandtaylor.com