Returns & Refunds
Every Lily & Taylor piece is inspected before it ships. If something isn't right, we'll make it easy to put right.
Online returns
If for any reason you are not completely satisfied with your purchase, you may return your items within 14 days of delivery. Return shipping is the customer's responsibility — or return for free at our New York showroom, 247 West 37th Street, New York, NY 10018. Purchases made in-store may be returned within 10 days of purchase.
To start a return, reply to your order confirmation email or call 212-564-5459 (Monday–Friday, 9:00 AM–5:00 PM EST, except holidays) with your order number, the item(s) you wish to return, and the reason. If we supply a return label, its cost is based on the approximate weight of the item(s) and is deducted from your refund; labels are emailed within 24–72 hours during business hours. You are welcome to purchase your own label from USPS, UPS, FedEx, or any carrier you choose instead.
Mail returns to:
Returns
Lily & Taylor
247 West 37th Street
New York, NY 10018
All items must be in original purchased condition — unworn, unaltered, free of fragrance and makeup, with tags attached. Please include your original invoice in the box and initial next to each returning style.
Refunds
Once your return arrives at our showroom, you will be credited for the returned item(s), usually within 5–10 business days of receipt. Financial institutions typically take another 3–7 days to post the credit to your account. Refunds are issued to the original form of payment unless store credit is requested. Original shipping fees are non-refundable, and return label costs are deducted from the refund when the label is purchased from us.
Final sale
Gift cards, custom and special orders, and hats (for hygiene) are final sale and non-refundable.
Exchanges
Because our inventory moves quickly, direct exchanges are not available for online orders. Return the original item and place a new order for the size or color you need — our team is happy to help you find it.
Returning in person
Online purchases may also be returned at our showroom within 14 days of delivery. Merchandise must be unworn with tags attached and accompanied by your invoice; a valid photo ID is required. Items purchased in-store cannot be returned by mail.
The fine print
Our site may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.
Items purchased online are not eligible for price adjustments. Once a package is in the carrier's hands, Lily & Taylor is not responsible for items lost or stolen in transit.
Reserved rights regarding returns
We reserve the right to solely define, limit, refuse, or reject returns from customers at any time due to:
- an irregular or excessive returns history, or one involving worn, altered, laundered, damaged, or missing items;
- an irregular or excessive returns history indicative of “wardrobing”;
- potential fraudulent or criminal activity.
We likewise reserve the right to refuse service to any customer or entity for similar actions.